Return & Refund Policy

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in their original condition.

• Items must be returned in their original packaging, with all tags, accessories, and included components.

• Proof of purchase or your order number must be provided.

Certain products may be excluded from returns for hygiene, safety, or other legally permitted reasons. Any applicable exclusions will be communicated in accordance with applicable law.

2. How to Request a Return

To start a return, please contact our customer service team:

Email: info@juvrenio.com

Please include the following information:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos of the product, if applicable

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return instructions from our customer service team.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please include your order number and clear photos showing the issue.

We will review the situation and work with you to provide an appropriate solution, such as a replacement or refund, in accordance with applicable law.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval status.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for the return shipping costs, unless otherwise required by applicable law.

If the return is due to a damaged, defective, or incorrect item, please contact us before returning the product so we can assist you with the appropriate return arrangements.

6. Exchanges

If you would like to exchange an item, please contact us at info@juvrenio.com.

Exchange requests are subject to product availability and applicable return conditions.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period:

1. Check your bank account or payment statement again.

2. Contact your credit card company or payment provider.

3. Contact your bank to confirm whether the refund is still processing.

If you still need assistance, please reach out to us.

8. Contact Us

If you have any questions about returns or refunds, please contact:

Email: info@juvrenio.com

We appreciate your understanding and thank you for shopping with JUVRENIO.

JUVRENIO Customer Support Team